Frequently Asked Questions
Everything you need to know about bringing the finest Asian-inspired home decor to your doorstep.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 days depending on the destination.
How do you ensure the safety of fragile home goods during transit?
All items, especially ceramics and glassware, are double-boxed and secured with premium eco-friendly cushioning to ensure they arrive at your home in perfect condition.
What is your return policy for home decor?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Are your products ethically sourced?
Yes, SuperAsiaStore prides itself on partnering directly with artisans and manufacturers across Asia who adhere to fair labor practices and utilize sustainable materials.
Do you offer wholesale pricing for interior designers?
We certainly do. If you are a professional interior designer or contractor, please contact our support team with your business credentials to apply for a trade discount.
How can I track my order status?
Once your order has shipped, you will receive an email with a unique tracking number and a link to our tracking portal where you can monitor your package in real-time.